Question of the week for 01.11.10
A client expresses anger when a call light is not answered within five minutes. The client demanded a blanket. A nurse should respond in which manner?
1. "I apologize for the delay. I was involved in an emergency."
2. "Let's talk. Why are you upset about this?"
3. "I am surprised that you are upset. The request could have waited a few more minutes."
4. "I see this is frustrating for you. I have a few minutes so let's talk."
The correct answer is number: 4
ReplyDeletePotter, P., & Perry, A.
Fundamentals of nursing (7th ed.). (2008).
St. Louis, MO: Elsevier.